Membership Assistant (Hybrid) in High Wycombe - CV-Library

Do you have great administration and customer service experience? Are you looking to work for an incredible not-for-profit organisation that has a fantastic work life balance, with 4 days a week worked from home? Then this Membership Assistant position could be the perfect role for you!

Our client is a successful, professional organisation within the educational sector and is a registered charity based in the heart of Buckinghamshire. The successful Membership Assistant will have great administrative skills and be responsible for providing fantastic customer service to all members over the phone and via email. This could be a fantastic role for a warm and friendly graduate looking to progress their career. They also offer an amazing yearly bonus!

The Membership Assistant role is a full time, permanent position working 35 hours per week Monday to Friday. This role involves hybrid working and is currently 1 day a week in the office and 4 days from home. This role is paying £23,000.

What will I be doing in the Membership Assistant role?:

* Archiving events documentation

* Providing a very high level of customer service to members

* Providing administrative support to the team

* Dealing with the database and paper records

* Dealing with booking issues

* Responding to all queries in line with SLAs

* Processing membership application

* Respond to queries via email, phone and webchat

* Attendance at meetings and taking minutes.

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What skills/experience is required for the Membership Assistant role?:

* Worked within a high quality and busy customer service environment

* Good knowledge of Microsoft Word, Excel, Outlook and CRM databases

* Excellent written and verbal communication

* Good relationship building with customers and colleagues

* Well-developed teamwork skills

* Strong organisational skills

* High level of attention to detail

* GCSEs including Maths and English or equivalent

Benefits

* Fantastic career development including personal development days and department shadowing.

* Great working hours with a 35 hour week and 4 days from home

* Sick pay

* Pension scheme

* Life Assurance

* One day paid volunteering a year

* Free parking on site.

* Employee Assistance Programme.

* Discretionary annual bonus

If this Membership Assistant role sounds like the perfect opportunity for you, please apply today