Visitor Services Assistant - Retail in Milton Keynes - CV-Library

Job Title: Visitor Services Assistant

Location: Milton Keynes, MK3 6EB

Starting Salary:  £9.55 to £11.85 per hour

Job type: Permanent / Part time

Closing Date: 5 January 2025

About the company:

Bletchley Park is a vibrant heritage attraction, open daily to visitors, revealing the secrets and telling fascinating stories of the secret British World War Two codebreaking operations. The mission of the Bletchley Park Trust is to attract, engage and educate people from all over the world in order to inspire them with Bletchley Park’s crucial role in World War Two.

About the role:

We are looking for two Visitor Service Assistants to join our Retail and Admissions team.

As a Visitor Services Assistant you will work within admissions and the gift shop to welcome visitors and coach groups to Bletchley Park and provide exceptional service. You will assist with processing ticket sales, purchases and issuing Multimedia Guides.

You will be a team player, with a passion for amazing customer service and a strong sense of professionalism. You will be able to help with queries and any complaints in a calm and efficient manner. You will have a flexible approach to work and be comfortable working within a busy visitor facing role.  Previous customer service / retail experience would be an advantage.

This role is visitor facing and as such uniform will be provided and a dress code is in place. Please see the Job Description for further details around the person requirements and job responsibilities.

The hourly rate for this role is below, increasing following the successful completion of a 6-month probationary period.

Under 18's - £9.55 (£9.91 post probation)

Over 18's - £11.85 (£12.10 post probation)

Working Patterns:

You will be working 4 days per week on a rolling rota (including every other weekend). Normal hours of work will be 9.00 - 17.00 / 9.45 - 17.45 March to October, 9.00 – 16.00 / 9.45 – 16.45 November to February with ½ hour unpaid lunch break.  Both roles will require some evening hours on occasion to support during special events. 

Benefits:

33 days annual leave pro-rata (including statutory holidays)
Complementary entry pass allowance per year
A days’ birthday leave (after 12 months service)
A company pension scheme
Death-in-service
Healthcare cash-plan
Additional Information:

Strictly no agencies please.

Make a difference, be the best, value each other.

The Trust operates a policy of compliance with the law on grounds of non-discrimination on the basis of race, colour, sex, age, nationality or disabilities. No smoking is permitted in any offices or buildings.

If this sounds like the Visitor Services Assistant role for you, please click APPLY send your CV and Cover Letter setting out which vacancy you would like to apply for and explaining why you are suitable for this role.

Candidates with the relevant experience or job titles of, Retail Administrator, Retail Customer Service, Customer Service Assistant, Retail Services, Gift Shop Assistant, Retail Assistant, Customer Care, Customer Service, may also be considered for this role