Telephone Collections Agent in Redditch - CV-Library

Are you looking for your first job within a growing company? Or do you already have prior Customer Service / Call Centre experience and looking to develop within a new role where you can earn up £6k bonus? Get in touch today!
A fantastic opportunity has arisen for Telephone Collections Agents to join a long standing and successful company based in Redditch, this role is working in the office 3 days and home 2. This is a growing company who offer fantastic support and training programmes to ensure you will be successful in this position. Due to continued growth, they are looking for ambitious candidates who are looking for a long-term career and they will offer you the training and personal development in return for your hard work.
Outbound Telephone Collections Agent
Redditch
Permanent
37.5 hours a week
£22,000 - £23,999 salary, OTE of £6k+ 
Duties:

Making inbound or outbound calls to customers that owe money, collecting payment ensuring a high standard of customer service and empathy.
Outbound calls to customers who have failed to make payment or contact
Obtaining questionnaire details from customers who may be in financial difficulties and making appropriate recovery decisions
Negotiating payment arrangements in accordance with company guidelines should payment in full not be obtainable
Refer cases to other departments where necessary to meet needs of vulnerable customers
Review and update database with high levels of accuracy
Sign-post customers with financial difficulties to non-profit debt advice agencies. 
The successful candidate will have the following skills and experience: -

Confident telephone manner
Debt recovery, Collections, Customer Service / Call Centre would be very advantageous
Excellent communication skills
A positive attitude and strong work ethic with a friendly and empathetic nature
Computer literate - use of Microsoft Systems
Able to work to own initiative and work well under pressure in a fast-paced environmentIf you think you have the skills and experience that we are looking for then please click 'APPLY' today and I will be in touch