IT Helpdesk in Bournemouth - CV-Library

1st Line Support Analyst

Are you passionate about IT and providing excellent customer service? Start your career in IT Support with us!

We are looking for a dedicated and enthusiastic First Line Support Analyst to join our dynamic IT support team. If you’re eager to build your career in IT and have a knack for solving problems with excellent communication skills, we’d love to hear from you!

What you’ll do:

* Act as the first point of contact for all IT-related queries via phone, email, or ticketing system.

* Troubleshoot and resolve basic technical issues, escalating more complex problems to second-line support when necessary.

* Log and track all incidents and service requests to ensure prompt resolution.

* Provide friendly and professional support to users, ensuring high levels of customer satisfaction.

* Assist with setting up and maintaining IT equipment such as laptops, printers, and peripherals.

* Document solutions and update the knowledge base to support team learning.

What we’re looking for:

* Strong communication and interpersonal skills with a customer-focused approach.

* Basic knowledge of IT systems, including Windows OS, Microsoft Office, and networking fundamentals.

* A passion for technology and a willingness to learn and grow in the field of IT support.

* Problem-solving skills with an ability to work under pressure and meet deadlines.

* Prior experience in a customer service role is beneficial but not essential