Senior Business Travel Consultant in Surrey Quays - CV-Library

Are you looking for a change and want the opportunity to work for a independent TMC !!!

A great opportunity to work for this small independent TMC in Surrey , as a Senior Business Travel Consultant, you will be managing a variety of corporate travel requests from your clients, overseeing the process from start to finish.

The senior travel consultant specializes in planning, conducting and offering trips to established and potential clients.

Duties

Manage flight, car hire and hotel bookings for groups and individuals.
Possess the ability to creatively ticket bookings to get the best fare
Work to agreed company standards and client SLA's
Respond to all nature of client enquiries in a polite and efficient manner
Check availability, negotiate suitable rates and advise of any special requirements.
Ensure all changed or cancelled travel arrangements are re-issued, cancelled and refunded as per company standard.
Excellent customer service experience with the ability to build a natural rapport with key clients
Confident in all areas of using the SABRE CRS, including building and maintaining client profiles, special needs, frequent traveller memberships, reissues and manual fare builds.
Aware and implements cost savings to clients whist adhere to the corporate travel policy
Maintain quality control
Be proactive, self-motivated, ensure accuracy and effective at time management
The ability to multitask and prioritise workflow
Perform well under pressure and meet required deadlines
Suggest, implement and maximize all avenues of earnings for the company to increase profitability
Handle complaints and disputes in a timely manner whilst maintaining client satisfaction
Have full knowledge of net, published, cluster, IT, RTW, companion and other fare types, including ticketing and booking procedures.
Advise manager to changes of client trading patterns or staff
Source and supply information for use on social media sites and newsletters and forward to relevant colleague.
Demonstrate "switch selling" if possible to suppliers which provide the highest commission levels

Package

Hybrid - Twice a week in office

Progression opportunities

Salary up to £35,000 Plus Bonus

Monday- Friday 9-5.30pm

Interested please apply here or email (url removed)