Studio IT Support Admin in Manchester - CV-Library

As a Studio IT Support Admin, you will serve as the backbone of our technology operations.You’ll tackle challenges, resolve issues, and foster a collaborative, innovative environment that keeps our teams focused on what they do best—creating extraordinary experiences.

Key Responsibilities

* Resolve IT support tickets efficiently, adhering to service level agreements.

* Configure, maintain, and troubleshoot a range of mobile devices.

* Oversee hardware and software setups, ensuring a smooth onboarding process for new employees.

* Manage user accounts and permissions using Active Directory, Okta, and other IAM tools.

Qualifications

* Minimum 5 years of technical IT support experience in a corporate environment.

* Strong understanding of Active Directory, Desktop Administration, and advanced troubleshooting techniques.

* Proficiency in using ticketing systems for managing IT requests.

* Experience with IAM solutions such as Okta