Customer Service Advisor in Horsham - CV-Library

Customer Service Advisor

Salary: £24,000 - £27,000 (depending on experience) Overtime is available and paid at time and a half including weekends and bank holidays!

£500 bonus paid after completion of a successful 6-month probation!

Hours: Monday to Friday 8.30am - 5.30pm You will be required to work Saturdays on a rota basis between the hours of 9:00am – 1:00pm

Location: Horsham, West Sussex

Who are Telecom Acquisitions Ltd?

Founded 12 years ago, Telecom Acquisitions Limited (TAL) is the holding company of several residential broadband brands, including Home Telecom, Fleur Telecom, Eclipse Broadband, and Hive Telecom. With a niche proposition specialising in the tenancy rental market matching contract lengths to tenancy terms, TAL has carved itself a unique spot in a fast-growing market. With the exponential growth of home working in recent years, teamed with the ever-changing way in which consumers consume content and entertainment – never has broadband been such an important service. Having recently joined forces with TalkTalk to become their home move specialist team, this growth is set to continue as the portfolio of brands, numbers of customers and full fibre roll out continues.

As part of our strategic alliance with TalkTalk and the development of the home move division of the business, our offering to be the ‘one stop shop’ for all your moving needs is rapidly becoming our flagship solution. Working with leading estate agents throughout the UK enables us to offer a concierge style service advising and setting up broadband and utilities through our partnerships.

Why join us?

Aside from a fantastic list of benefits, we move quickly and are market leading. We truly live our ethos of work hard, play hard. Whilst we are data driven and KPI led; our management structure, family ethos and constant determination to be the best we can be, ensures that those who want to grow and develop have every opportunity to.

Key Responsibilities:

·      Our Customer Service Advisor will be the first point of contact to our customers.

·      You will be handling inbound calls and managing online chats from our customers.

·      Resolving billing and payment enquiries.

·      Ensuring technical faults and advice is provided in line with our SLA’s.

·      Providing updates regarding customer orders.

·      Amending customers accounts and products.

·      Working closely with internal teams to resolve more complex cases in line with our KPI’s and SLA’s.

Is this you?

•     Minimum of 3 years Customer Service experience.

•     Previous call handling experience in a customer service role is essential.

•     A calm and clear telephone manner, being comfortable talking to colleagues and customers alike.

•     Able to listen, empathise, understand, and explain what you’re doing.

•     Excellent attention to detail.

•     A problem-solving mindset.

•     A commitment to learning and improvement on the job.

What benefits will you receive?

·      50% off our Broadband & Utility packages, completely free after two years.

·      33 days holiday allowance including bank holidays.

·      5 additional days leave granted based upon length of service.

·      Buy & Sell holiday allowance scheme.

·      Death in service benefit.

·      Pension scheme.

·      Eye care vouchers.

·      Complimentary drinks on Friday.

·      Company lunches and breakfasts.

·      £1,000 Refer A Friend Scheme.

·      Fun incentives including sports day, summer parties, extravagant Christmas parties and many more.

·      Paid Charity leave.

·      Kudos Employee Recognition Scheme – Including Days Out and exciting work trips