Customer Service Advisor in Bristol - CV-Library

Job Title: Customer Service Advisor
Location: Central Bristol (Hybrid opportunities)
Recruiter: Tate Recruitment
Start Date: Mid-December 2024

Tate is delighted to be recruiting for Customer Service Advisors to join a local authority in central Bristol. If you have a passion for helping people and thrive in a busy environment, this could be the perfect role for you.

Key Responsibilities:

Be the first point of contact for a high volume of inbound and outbound calls, providing support and advice for complex customer queries.
Handle complaints and provide tailored assistance to vulnerable customers with empathy and professionalism.
Collaborate with other departments to deliver the best solutions for customers.
Keep accurate records by updating customer details and logging audit trails in internal systems.

Key Details:

Contract Length: 3 months initially (potential for extension)
Location: Central Bristol, with some hybrid working opportunities available.
Working Hours: 37 hours per week, Monday to Friday, on a rota basis with shifts between 08:30AM and 6:00PM.

What We're Looking For:

Proven experience in a customer service role, ideally in a fast paced and high-volume call handling environment.
Excellent communication skills and the ability to handle complex queries with clarity and care.
Empathy and professionalism when supporting vulnerable customers or resolving complaints.
Strong attention to detail and confidence using computer systems for data entry and case management.
A team player with strong problem-solving skills.

What's on Offer:

Competitive hourly rate (details provided upon application).
Comprehensive training and support during the first 3 months.
Possible opportunity to secure a permanent position after the initial contract period.
A hybrid working arrangement.
The opportunity to work in a dynamic and supportive team while making a difference to the local community.

How to Apply:

To apply, please submit your CV through Tate by Monday 9th December.

At Tate, we embrace diversity and are committed to creating an inclusive workplace. Applicants from all backgrounds are encouraged to apply.

Make a real difference in your community and apply today!

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application