Property Loss Adjuster in Edinburgh - CV-Library

Competitive salary + car allowance + bonus
Monday-Friday full-time
25 days holidays + BH

As our next Property Loss Adjuster, you’ll handle a range of claims of varying complexity and value; and you’ll enjoy working to a broad and busy caseload. You will also be motivated by every day being different. So, you’ll need to come to us with a strong background in both Domestic and Commercial claims, and the appetite to operate in a remote team within a fast-paced and continually evolving environment.

Duties:

* Work to achieve agreed activity levels with the intention of continuously reducing WIP throughout the year.

* Process all invoices and approve estimates within 5 working days of receipt/agreement.

* Take responsibility for issuing interim fees during the claim life cycle as highlighted centrally.

* Full completion of all prepared site notes templates and associated documentation within set SLA’s.

* Ensure that the data contained in Cq is accurate at all times.

* Assist in maintaining accurate management information by completing spreadsheets as necessary.

* Reduce elapsed timescales by providing and fostering a pro-active approach to file management.

* Identify cases of possible fraud and recoveries and refer as appropriate within set SLA’s.

* Work to ensure correct policy interpretation and validation.

* Prepare, check and approve where appropriate, reports for clients in accordance with agreed SLA’s and formats.

* Ensure files are up to audit standards at all times.

* In conjunction with designated colleagues pro-actively update customers and clients where necessary in accordance with agreed client SLA’s.

* Take responsibility for following agreed/documented procedures when dealing with problems and complaints.

* Build good working relationships with clients and staff, internal and external.

* Maintain an awareness of business opportunities and refer all identified opportunities.

* Responsible for out of hours calls via a pre-set rota.

Requirements:

* High level of Property Loss Adjuster experience

* Already hold or working towards recognized professional qualifications at a diploma level

* Accuracy, attention to detail and an analytical approach

* Strong verbal and written communication

* Demonstrable experience of organizing and managing own workload is essential

* Ability to work in a fast paced and changing environment where flexibility is required to accommodate peaks and troughs in workload

* Excellent time management to be able to work to short/changing deadlines

* 5 Grade A-C’s GCSE’s or equivalent including Math’s and English

* Being prepared to work nationally on occasion with overnight stays.

* Being prepared to work on standby on a Rota and during busy times at weekends and public bank holidays

Benefits:

Reward platform – discounts for over 800 retailers
25 days holiday (rising with service)
Well-being centre
Recognition programme
Paid fertility appointments
Fostering friendly employer
Pension - matched contribution up to 5%
Life Assurance (2 x basic salary)
Development, training and professional qualifications