Customer Service Executive in Little Marlow - CV-Library

We are recruiting for a brand new Customer Services Executive with knowledge of the Business to Business market for our clients UK operation.
  
Full time, permanent role and they will offer a work from home option, upon successful completion of training and probation period.
  
They are looking for someone who has strong analytical and customer service team management experience.
  
Key Responsibilities

Interact directly with customers, whether it be through phone calls, electronic communication, or face-to-face interactions.
Ensure that all customer orders are managed in accordance with internal Standard Operating Procedures (SOPs) and customer vendor compliance.
Handle and respond promptly to all general and order-specific customer inquiries.
Customer database management - maintaining pricing and delivery information while generating necessary workflows, meeting deadlines and timeframes.
Log details of inquiries, comments, and complaints, along with the actions taken to address them.
Provide accurate pricing and delivery information to customers.
Gather and assess all relevant information needed to address product and service inquiries.
Effectively manage complex customer complaints and escalate them to the appropriate stakeholders for resolution.
Provide feedback on the efficiency of the customer service process and identify areas for improvement.
Prepare and distribute reports on customer activity.
Liaise with internal and third-party stakeholders, including Sales, Planning, Logistics, and After Sales Support, to address customer queries.
Ad Hoc duties as required from time to time.   
Experience Required
  
In order to achieve the top salary for this opportunity you must have the following experience:

Proven customer service experience across a range of business sectors
Experience dealing with complex customer claims in a B2B environment
Experience working with the logistics process and working cross functionally with transport and supply chain teams
Excellent data entry, typing and analytical skills
Excellent telephone manner
Ability to communicate clearly and accurately at all levels
Strong Ms Office Skills
Excellent time management and goal orientated focus
SAP knowledge is preferable
Sales order processing with FOB experience ideal