Inbound Customer Service Advisor in Risley - CV-Library

Job Opportunity: Customer Service Advisor
Join our client’s Domestic Sales & Service Team in Warrington

Location: Allday House, Warrington Road, Birchwood, Warrington, Cheshire, WA3 6GR
Salary: £24,500 (prorated) + bonus OTE £400 per month
Contract: 6-month opportunity
Hours: Monday to Friday (8am-5pm, either 8am-4pm or 9am-5pm), plus 2 Saturday mornings in 4 weeks (with a half day off in lieu)

Our client, a leading provider in the energy sector, is looking for a passionate and customer-focused Customer Service Advisor to join their Domestic Sales & Service team at their Warrington HQ. This is a fantastic opportunity to enhance your career in a supportive and dynamic environment.

What will you be doing?

Delivering exceptional customer experiences through various channels (calls, emails, web chat).
Maximising sales opportunities and negotiating competitive prices.
Cross-selling relevant products and services to meet customer needs.
Maintaining and nurturing relationships with the domestic customer base.
Managing customer inquiries and ensuring a high level of customer satisfaction.
What will you receive?

Competitive salary of £24,500 (prorated).
Bonus scheme with an OTE of £400 per month.
25 days holiday (plus bank holidays), increasing to 26 days after 2 years.
No weekend working in summer months.
Access to company discount scheme and optional benefits.
Company pension scheme, life assurance (4x salary), and annual volunteering day.
Option to purchase additional annual leave, or sell/carry forward leave.
What are we looking for?

Previous contact centre experience is desirable.
A proven track record in customer service.
Strong interpersonal and communication skills.
Excellent listening skills and the ability to manage customer interactions with empathy.
Self-confidence, time management, and a results-driven attitude.
Ability to handle customer objections assertively while maintaining a positive rapport.

If youre passionate about delivering excellent customer service, have a knack for sales, and are looking for a rewarding role, we want to hear from you!

Apply today and take the next step in your career