Account Manager in Royston - CV-Library

Account Manager required by marketing company based in Royston.

As a Account Manager you’ll be the first point of contact for your clients and must be confident and speak with authority on campaign activity and provide valuable advice and counsel.

About you

Passionate – You’ll be an avid supporter of the team and your clients
Ambitious – You will propel client success and success for the agency as a whole
Curious – You’ll have a thirst for knowledge and use this curiosity to deliver incredible outcomes
Customer-focused – You will be a highly organised person with great attention to detail who thrives on developing and maintaining close relationships with clients

Key responsibilities

Manage multiple client accounts

Develop positive working relationships with all client contacts

Drive client retention, renewals, upsells and client satisfaction

Working closely with clients to develop strategies across digital and communications

Update internal project management software

Leverage technical tools and data to manage campaigns and exceed expectations

Clear and detailed upward and downward briefing to deliver tactical activities

Get to know your client needs, work to anticipate them and identify new business opportunities within your portfolio

Clearly communicate the progress of initiatives to internal and external stakeholders

Prepare campaign insights reporting, including analysis and research

Demonstrable experience of running comms/marketing campaigns across multiple client accounts

Excellent writing skills and attention to detail

Comprehensive knowledge and understanding of all services delivered by our client

Involved in pitching for new business and developing proposals

Your skills

Proven experience as a Senior Account Executive, Account Manager, Marketing Manager or similar role

Ideally agency experience or in-house managing multiple brands

Capable of building strong relationships with their clients

Excellent listening and presentation skills

Sharp attention to detail

Benefits

The important stuff

25 days holiday a year plus bank holidays

Pension contributions

Regular social events

Wellbeing

Two mental health days per year

Annual mental health workshop

Healthcare top up which includes up to:

£180 for dental cover

£180 for optical cover

£500 for therapy treatments (physiotherapy, acupuncture, chiropractic, homeopathy, osteopathy)

£75 for chiropody treatments

And much more for you and your children too

Your development

Training and development in your specialism

Access to industry courses

Scope to develop in the role and progress through the organisation

Location

Beautiful rural offices

Plenty of free parking (you’ll never struggle to find a space)

Office dog

Commutable from: - Welwyn, WGC, Hatfield, Borehamwood, Hitchin, Stevenage, Letchworth, Baldock, Royston, Ware, Hertford, Hoddesdon, Broxbourne, Biggleswade, Saffron Walden, Haverhill, Braintree, Ely, Newmarket, St Neots, St Ives, Bedfordshire, Norfolk, Suffolk, Cambridge

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