1st Line IT Support Analyst in Basingstoke - CV-Library

Job Title: 1st Line IT Support Analyst

Location: Basingstoke, Hampshire
Job Type: Full-time

Company Overview:

We are proud to partner with a leading provider of communication solutions, renowned for their innovative technologies that have shaped industries for nearly a century. At the forefront of communication system development, we are committed to delivering cutting-edge solutions that redefine collaboration.

Key Responsibilities:

* Manage daily engineering projects, schedule appointments, update documents, and communicate with customers via phone, email, and Salesforce.

* Log, triage, and direct support requests, ensuring timely resolution or escalation.

* Allocate and re-allocate engineering resources based on priority, availability, and location.

* Ensure field engineers update records in real time and follow up on outstanding tasks.

* Liaise with customers on project updates, preventative maintenance, and rental equipment collection.

* Assist with order processing, stock management, and general office administration.

* Create and distribute service reports, patch updates, and other required communications.

Skills & Experience Required:

* Experience in a Helpdesk/Service Desk role, with customer support expertise.

* IT knowledge or interest (qualifications desirable).

* Strong communication and multitasking skills.

* Proficient in IT systems, data entry, and administrative tasks