ServiceNow ITSM Process Manager in Leeds - CV-Library

Our client is seeking an experienced ITSM Process Manager to join their team and drive excellence in Service Transition and Operational processes. This role is ideal for professionals with a strong background in ITSM frameworks and a collaborative approach to managing complex environments.

Key Responsibilities:

Oversee and improve ITSM processes, including Request, Change, Incident, and Problem Management.
Manage and facilitate Change Advisory Board (CAB) meetings to ensure effective decision-making.
Maintain and optimise the CMDB to support operational processes.
Collaborate across teams to ensure seamless service transitions.

Qualifications & Skills:

Proven experience in ITSM, CMDB, and CAB processes.
Expertise in Service Transition and Operational activities.
Strong understanding of ITIL best practices (certifications are a bonus).
Fluent in English; German is a bonus but not required.

Additional Details:

Availability: Immediate start.
Work Arrangement: Fully remote with occasional office visits (a few times per year).
Contract: Long-term, with extensions every 6 months.
Pay Structure: Hourly rate with additional pay for extra hours worked.
If you’re ready to take on this dynamic role and make an impact, we’d love to hear from you