IT Services Apprentice in Leeds - CV-Library

Join us as an IT Services Apprentice and complete an 18-month Level 3 Information Communication Technician Apprenticeship. You'll provide 1st and 2nd line support to users across our UK and European locations while gaining experience in Servicedesk, Application Support, IT Administration, and Operations.

As our IT Services Apprentice, you'll have access to a wide range of benefits including:

Hybrid working (we're in the office 2 days per week)
Colleague discounts on Jet2holidays and Jet2.com flights
Many retail discounts on - travel and leisure, health, and wellbeing, eating out, shopping and lifestyle
What you'll be doing:

1st and 2nd line support - analysing, prioritising and assigning end user issues in the IT Support Desk System.
You'll troubleshoot application faults by querying databases, checking log files and repeating issues.
You'll take ownership of faults and manage them in a logical and methodical manner, follow up on the status of issues on behalf of the user and communicate progress in a timely manner.
You'll create/disable user accounts and mailboxes, reset passwords, create groups, and assign permissions.
You'll contribute to new software rollout, hardware refresh, and network equipment upgrade.
You'll install and configure relevant software and hardware as appropriate for example mobile apps, printers, projectors, scanners and cameras.
What you'll have:

A demonstrable passion for IT and an interest in developing a career within this field.
GCSE Maths & English (or equivalent) at grade A-C (9-4)
Excellent IT skills, preferably at GCSE level (or equivalent) or above.
You must not hold an existing qualification at the same or higher level in a similar subject.
Must have been resident in the UK for 3 years.
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits. Apply today and let your career take flight!

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