2nd Line Support Engineer in Manchester - CV-Library

Would you be interested in a role that offers responsibility for 2nd line support in a growing Manchester business? Are you seeking an opportunity with defined career progression including funding for certifications?

If so, Found Talent may have the opportunity for you, we’re looking for a 2nd Line Support Engineer to join a talented technology team where you will own technical issues whist building your own technical capabilities.

What will you be doing?

Taking ownership of the day to day running of IT Systems

Providing technical support to end users

Acting as the escalation point for IT-related matters

Manage and prioritise incident tickets to ensure timely resolution and escalate issues as needed

Building relationships with both internal and external stakeholders

Making recommendations for improvements to company IT infrastructure

What experience you will need:

Networking knowledge (on premise and in the cloud)

Managing both on premise and cloud based infrastructure (Microsoft Azure)

Managing Microsoft 365 environments

Exposure with Azure Virtual Desktop

Active Directory

Ability to work with colleagues at all levels including technical and non-technical individuals

What’s in it for you?

Continuous professional development with defined career progression

Annual bonus

Funding for Microsoft certifications

Hybrid working model

Competitive company pension