Call Centre in Skipton - CV-Library

Customer Service Advisor
Location: Skipton | Full-Time, Permanent | £12 per hour
Start Date: January 2024

Are you someone who takes pride in delivering exceptional customer service? Do you enjoy problem-solving and working in a dynamic environment? If so, this could be the perfect opportunity for you!

We're looking for enthusiastic Customer Service Advisors to join an industry-leading, customer-focused organisation. This is your chance to be part of an award-winning company that genuinely values its customers and puts their needs at the heart of everything they do.

What You'll Be Doing:
As a Customer Service Advisor, you'll be the first point of contact for our customers, handling inbound calls and providing them with the support they need. Your key responsibilities will include:

Responding to customer enquiries, providing accurate and helpful information about our products and services
Offering tailored solutions to meet the individual needs of each customer
Addressing and resolving customer complaints promptly and professionally
Collaborating with colleagues across different teams to ensure a smooth customer experience
Maintaining a positive and empathetic approach in all interactions, ensuring customers feel valued and understood
What We're Looking For:
To thrive in this role, you'll need:

A passion for customer service and helping others
Strong communication skills, both over the phone and in writing
The ability to think on your feet and manage multiple tasks in a fast-paced environment
Patience, empathy, and a solutions-focused attitude
A genuine desire to go above and beyond for our customers
What You'll Get:
In return, we offer a competitive benefits package designed to reward your hard work and commitment, including:

25 days holiday per year, increasing with length of service
Flexible buy or sell holiday scheme
A generous pension scheme with employer contributions
Performance-based annual bonus
Salary sacrifice options for benefits like cars and tech
And much more to support your wellbeing and career growth!
If you're ready to be part of a forward-thinking company that values customer care and employee development, we want to hear from you. Apply today and secure your place in our team!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age