IT Helpdesk Technician in Newcastle upon Tyne - CV-Library

The Rewards and Benefits on offer:

* Enhanced Pension contributions

* 30 days holiday (exclusive of bank holidays)

* Life Insurance

* Private Medical Health Insurance

* Your birthday off every year!

Mtrec new client opportunity:

Mtrec recruitment are proudly representing our new professional services client in their search for a talented and experienced helpdesk technician. The role will be hands on, and you will be instrumental in in managing daily support tickets, ensuring IT systems run smoothly, and providing excellent support to end-users. The ideal candidate will have hands-on experience with Microsoft 365 support, Microsoft Endpoint Manager, and the ability to address everyday end-user issues effectively.

Apply now for an immediate response!

The Job you will do:

* Respond promptly to support tickets and end-user enquiries.

* Diagnose and resolve hardware and software issues, ensuring minimal disruption to users.

* Document and track issues and resolutions in the helpdesk system.

* Provide guidance and training to end-users on IT best practices and tools.

* Collaborate with internal teams to escalate and resolve complex issues.

* Support other IT team members when needed.

* Deliver exceptional customer service to ensure user satisfaction.

* Stay updated on industry trends and best practices to recommend improvements.

About you:

* Proven experience with Microsoft 365 applications and services.

* Experience with NetDocuments is an advantage.

* Strong understanding of general IT concepts and end-user issues.

* Excellent problem-solving and communication skills.

* Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

* 2+ years of experience in a similar IT support role.

* Experience in professional services is an advantage