Passenger Service Supervisor: Bournemouth Airport in Hurn - CV-Library

At Jet2.com we are proud to deliver a VIP Service to our customers. With the opening of our 12th UK base in Bournemouth , we are now recruiting for Passenger Service Supervisors to support our customer facing teams at the airport, ensuring that a fantastic customer service is delivered to our all-important customers at the airport!

Why join Jet2.com as a Passenger Service Supervisor?

We offer our valued Passenger Service Supervisor colleagues a range of benefits including:

Excellent salary with additional allowances for unsociable hours (hours worked between 11:00pm - 04:59 am).
Free Car Parking for all our colleagues at the airport
34 days holiday entitlement per annum (pro rata for part time hours)
Recommend a Friend scheme (£250 for successful referrals)
Life assurance & pension scheme
Colleague discounts on Jet2holidays and Jet2.com holidays and flights
Annual pay review, our famous red uniform, paid training course & much more!
What will you do as a Passenger Service Supervisor?

Lead, support and coach your team of Customer Helper [Passenger Service Agents] to ensure they deliver fantastic levels of customer service.
Play an important role in ensuring the efficient running of the day-to-day check -in and boarding operation during your shift.
Effectively support our customers and our operation in times of disruption and delays.​
Work closely with our third-party partners to ensure we deliver a fantastic service.
Be an ambassador of our safety-first culture, ensuring you drive the culture through every aspect of the role.
Communicate effectively with our customers at all times, demonstrating a friendly, professional approach, ensuring every customer feel like a VIP​
This a varied and fulfilling role with people and operational responsibility, which plays a vital part in ensuring we achieve our On Time Performance, Safety and Customer Satisfaction targets. As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme. Shifts will cover our 24/7 operation and will include early starts, late finishes, working weekends and bank holidays.

What Skills & Experience will you need?

You will:

Have experience of coaching and leading teams in a fast-paced, customer facing airline operational environment.
Possess the ability to provide direction and guidance in challenging operational situations.
Have a good working knowledge of Microsoft Packages including Outlook and Excel, with good numeracy and communication skills.
Share our passion for customer service and safety.

We are seeking adaptable, self-motivated individuals with good time management skills who enjoy working as part of a team.

At Jet2.com we believe in creating memories for our customers and a rewarding career for our employees, so apply today to become a part of our awarding winning team