IT Technician in Helwith Bridge - CV-Library

IT Technician
Job Purpose

Deliver IT Services in line with requirements.
Enable adequate use of applications, information and technology solutions.
Maximise the value of IT assets, ensuring they remain operational and fit for purpose.
Protect the security of information, processing infrastructure and applications.
Maintain compliance with internal policies and external obligations.Key Responsiblities
IT Technicians:

Deliver timely and effective responses to user queries, resolve incidents and fulfil service requests.
Set up & take down equipment for events & occasionally operate the audio-visual (AV) kit.
Maintain, monitor, administer, configure and provision our technology.
Provision and administer changes to user identities and access rights.
Co-create and deliver training to all levels of staff.
Document, develop and maintain end user and internal knowledge resources.
Help investigate and resolve technical problems.
Help maintain security controls, detect and resolve security incidents.
Help control the life cycle of assets and the relationships of configuration items (CIs).
Help implement projects, system changes, upgrades and patches.
Act in accordance with agreements, policies and procedures, regulations and vendor specifications, with the appropriate authorisation, qualifications or training.
Continuously develop their skills and knowledge.

What you need to do now
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