IT Desktop Support Engineer in Leeds - CV-Library

Job Title: IT Desktop Support Engineer

Location: Leeds City Centre (Primary Location) & Bradford
Salary: Up to £31,000 DOE

Looking to work for one of the UK's leading law firms? We are seeking a skilled IT Desktop Support Engineer for an exciting opportunity to support a fast-paced business environment. This role requires a proactive individual with strong technical expertise in desktop support who is ready to provide efficient and effective solutions to maintain optimal IT operations.

As the Desktop Support Engineer, you will be integral to the IT team, assisting in monitoring and maintaining desktop environments while handling incidents, problems, and requests across various business functions. Your responsibilities will include installing and configuring hardware and software, troubleshooting technical issues both remotely and in-person, and offering prompt support to ensure minimal downtime for users.

Key Responsibilities:

Helpdesk Support: Serve as the primary contact for 1st and 2nd line support queries, ensuring issues are logged and documented via the IT Helpdesk system.
Problem Resolution: Collaborate with employees to diagnose and resolve hardware/software problems, providing solutions in both technical and non-technical terms.
Issue Escalation: Escalate complex issues to senior team members or third-party providers as necessary.
Hardware Installation: Configure and install PCs, laptops, peripherals, and mobile devices according to departmental standards.
System Improvements: Identify potential improvements and recommend them to the senior IT team for evaluation and possible implementation.
Asset Management: Maintain an accurate inventory of all desktop hardware and software.
Administrative Support: Support IT-related administrative tasks, report generation, and management of knowledge-based resources.
Training & Development: Conduct user training sessions to enhance employee self-sufficiency in resolving common issues.Technical Skills Required:

Experience: Minimum of 2 years in a similar IT support role.
Knowledge Base: Proficiency in Microsoft M365, Microsoft In-Tune, Autopilot, Microsoft Entra, Azure, Microsoft Defender, Windows 11, Active Directory, and Exchange Online.
Customer Service Skills: Strong interpersonal and customer care skills with the ability to communicate effectively at all organizational levels.
Documentation: Accurate record-keeping skills and the ability to develop knowledge-based documents for employee use.

This position offers a dynamic work environment with opportunities to engage in various IT projects and contribute directly to operational efficiency. If you're a technically skilled IT support professional with a passion for providing high-quality customer service, this role could be an excellent fit for you.

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