Guest Experience Manager - Spain OR UK based in Helwith Bridge - CV-Library

Guest Experience Manager, Marbella OR UK based I am working with a high end, specialist agent to find them a Guest Experience Manager to join the team in Spain to ensure their guests enjoy a smooth and pleasant stay in one of their handpicked private villas or haciendas.

This is an amazing opportunity for an experienced candidate with proven knowledge of Spain to deliver impeccable customer service and create bespoke experiences for their clients. Salary DOE but circa 30,000 Euros.

Guest Experience Manager, Marbella OR UK Based Responsibilities

Ideally you will be based in Spain, however UK candidates would also be considered if you have extensive knowledge of Spain. Thrives in a fast-paced environment, extremely organised, with a good working knowledge of luxury travel to southern Spain and Marbella. You will supervise the Resort Concierge and work closely with villa staff and Head Office.

Manage all aspects of resort operation, ensure guest arrangements are in place and villas presented to agreed standards
Plan complex client itineraries and make Experience bookings pre-arrival
Personally deal with Platinum bookings for UHNW clients
Assist with sourcing and onboarding new Experiences, working closely with the marketing team to promote them
You will be responsible for ensuring the client's holiday lives up to their expectations!
Deal with any issues efficiently whilst always ensuring that guests feel reassured and listened-to.
The ability to stay calm in a crisis and solve any problems quickly and efficiently.
Ad-hoc visits to villas to check brochure accuracy, service levels, general maintenance and cleanliness
Being on hand throughout a client's stay to offer assistance
Using your local knowledge to assist them to make reservations for restaurants and beach clubs etc
Organising pre-arrival arrangements for clients in liaison with local concierge suppliers and villas Guest Experience Manager, Marbella OR UK Based Skills Required

You must be self-motivated, highly organised, and able to manage own time efficiently
Excellent attention to detail
Own car essential, mileage paid
Great communicator with strong written and spoken English
Experienced working with HNW clients always offering total discretion
Problem solver
Experienced CRM and Gmail user, competent with Microsoft Word and Excel
Spanish language skills are a bonus
Using social media to keep your finger on the pulse of the Islands activities
Experience in travel and hospitality, or strong customer service background handling complaintsGuest Experience Manager, Marbella OR UK Based - The Small Print and the Fun stuff:

If you are based in Spain you will need to be registered self-employed in Spain, or have the right to work & address in UK.
28 days annual leave, company lifestyle package and an annual bonus scheme
Clean driving license and own vehicle.
Travel to Spain required up to 7 days at a time, expenses covered
Pay will be 30,000 Euros per year plusIf you have the relevant Guest Management and Concierge experience please send your CV to (url removed)

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit