Application Support Analyst in Birmingham - CV-Library

Proud to be partnerting with a leading organisation in Birmingham in their search for an Application Support Analyst on a Fixed Term Contract until August 2026. £34,000 starting salary + 40 days paid holiday and 14.5% pension contribution.

Main duties

Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.

Application Support Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures. Uses application management software and tools to investigate issues, collect performance statistics and create reports.

Incident Management

Prioritises and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents according to agreed procedures