Customer Service Representative in Marden - CV-Library

Customer Service Consultant / Marden – Kent
 
An excellent opportunity for a Customer Service Consultant has arisen with a market leading provider of SaaS solutions used by over 5,000 retailers. You will be managing double-digit annual growth, tackling online ordering and subscription management challenges. As a Customer Service Consultant, you will also take part in regular brainstorms as the company continues to grow.
 
Roles and Responsibilities:

Delivering excellent customer service by telephone and email
Working with the team to run a busy subscription platform
Update systems with relevant information
Manage customers orders and their expectations
Ensure that all customer queries are followed up and answered in a timely manner 
Skills and Experience:

Knowledge of customer service principles and practices preferably gained at Contact/Call centre
Good level of computer literacy (MS Word, MS Excel, MS Outlook)
Must have GCSE English and Maths as a minimum
Must be able to multi-task, be flexible and detail orientated yet see the bigger picture
Must have excellent communication skills 
Salary and Benefits:

Salary - £25,000 - £27,000
Full time 8.30am to 5pm (Monday to Friday)
25 days holiday plus Bank holidays
Pension contributions
Excellent Career progression
Free parking on site 
Customer Service Consultant / Marden – Kent