Customer Service Administrator - Wythenshawe in Wythenshawe - CV-Library

Job Title: Customer Service Administrator
Location: Manchester (Wythenshawe)
Hours: 37.5 hours per week, Monday – Friday (between 8:30 am and 5:30 pm)

About Our Client:

Our client is a leading name in the world of security and communication solutions, crafting innovative products like door entry systems, access control, and smart home tech. With a passion for top-notch technology and outstanding customer service, they’ve built a fantastic reputation and continue to grow from strength to strength!

The Role:

Are you a people person who loves a fast-paced environment? As a Customer Service Administrator, you’ll be right at the heart of our client’s team, making sure everything runs smoothly and customers leave happy. Here’s what you’ll be up to:

Delivering brilliant customer service, responding to enquiries with a smile, and keeping things professional at all times.
Handling orders from start to finish, including processing sales orders and preparing quotes.
Taking care of both incoming and outgoing calls, answering customer questions, and resolving any issues promptly.
Providing top-notch admin support to the external sales teams and keeping data accurate and up to date.
Working closely with the warehouse and procurement teams to ensure speedy delivery and spot-on customisation of products.
Managing product returns and keeping customers updated on the latest products and services.
Rolling up your sleeves to help out with the team’s workload, making sure targets are met.
Becoming a product knowledge whizz so you can advise customers like a pro.
Assisting the Customer Services Manager with all things customer communication and taking on any other exciting tasks that come your way.Who We’re Looking For:

Our client is after someone who’s got the skills and the personality to match. Here’s what makes the ideal candidate:

Experience in customer service and admin roles.
Excellent communication skills and a knack for managing time.
A keen eye for detail and the confidence to tackle customer issues head-on.
A positive, ‘can-do’ attitude and a willingness to learn.
Good knowledge of Microsoft Office packages.
Educated to GCSE level or equivalent.Why Apply?
This isn’t just a job; it’s a chance to be part of a vibrant, supportive team where your skills will shine! Our client is all about innovation, teamwork, and helping their people grow. You’ll be working in a modern environment with the latest tech, and they’ll make sure you have the support you need to succeed. If you’re looking for a role where every day is different and you can bring your best self to work, this is it!

Ready to Join?

If this sounds like your kind of role and you’re excited to make a difference, hit ‘apply’ now and take the first step towards joining our client’s Manchester team. We can’t wait to meet you!

Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity