Internal Sales Agent in Knutsford - CV-Library

Internal Sales Agent – Based Knutsford - This role offers a 4-week training programme, hybrid working

Basic salary - £27,980 uncapped commission scheme

Shift Rota

9am to 5pm for 3 weeks

12pm to 8pm – 1 week

1x Saturday every 3 weeks – overtime available

Excellent Benefits

* 30 days holiday

* Bupa cash back plan

* Pension with the option of a SMART pension

* Death in service benefit

* Employee Assistance service, including access to a 24/7 online GP

Due to expansion our client is opening a new office in Knutsford and are seeking sales consultants to join their expanding business.

This is an excellent opportunity for a sales professional who has previous experience of selling life insurance, IVA’s, debit recovery or selling funeral plans who is looking to maximise their earning potential with an uncapped earning potential

You will have a minimum of one year’s proven experience working in an outbound sales role with the ability to work in a target driven environment.

You will be making outbound calls to prospective customers who have enquired through various marketing channels, with the objective of answering any queries regarding various plans and optimising sales conversion rates. All calls made, will be in line the companies process and FCA regulations.

As you will be speaking to potentially vulnerable customers, you will need to have empathy, and patience with good listening skills to deliver an excellent customer service.

Ability to solve problems and identify process improvements with a flexible approach and an ability to adapt quickly to meet business needs.

Strong individual work ethic whilst enjoying being part of a larger team.

Key Skills

* Excellent communicator with professional telephone manner with proven experience of dealing with mature customers. Have excellent listening and communication skills to be able to answer customer questions, deliver outstanding customer care; being especially aware that some customers may be vulnerable

* Results driven with ability to achieve work towards KPI’s set on production, quality, and customer service skills

* Must have the ability to record information in an accurate way and ensure that all process and procedures are adhered with in a methodical and compliant way.

* Computer literacy and good working knowledge of MS Office Suite