Hospitality Manager in Downham Market - CV-Library

ROLE: HOSPITALITY MANAGER – CARE HOME

SALARY: £30,000 PER ANNUM

LOCATION: DOWNHAM MARKET, NORFOLK

HOURS: PERMANENT - DAYS

Coben Healthcare are delighted to be partnering with and representing this award winning, large, national care provider.

We are assisting them in their search for a Hospitality Manager for their modern, purpose built Nursing & Care Home in Downham Market, Norfolk.

As Hospitality Manager, you will possess excellent people management skills, coupled with great communication skills to provide the residents with an outstanding and positive experience. This role will oversee all aspects of hospitality operations, from ensuring health living food service and an engaging activities programme, making sure that housekeeping and maintenance operations are at the highest levels.

Candidates from care home, hotel or hospitality backgrounds, with knowledge of relevant laws, regulations and policies including employment and health and safety legislation are welcomed.

Reporting to the Home Manager / Regional Hospitality Manager, you will have a natural warmth and passion for looking after people, by delivering a personal approach.

Duties & Responsibilities:

* Create a caring service experience aligned with their family values: compassion, empathy, and transparency

* Foster a positive work environment emphasising teamwork, improvement, and top-notch service

* Deliver exceptional experiences for residents, surpassing their needs and expectations

* Oversee food service operations, collaborating closely with the chef for quality meals on time

* Develop engaging activities promoting residents' interests, fun, and well-being

* Maintain a top-notch first impression experience and uphold high cleanliness standards

* Address maintenance issues promptly to keep the facility in good condition

* Manage the hospitality budget to meet revenue targets while controlling costs

* Build strong relationships with residents, families, and staff to enhance community engagement

* Ensure staff are well-trained and equipped for effective performance

* Uphold compliance with regulations, health and safety, and employment laws, maintaining thorough records

Skills & Attributes Required:

* Previous experience with a hospitality background-preferably some hotel experience

* Excellent communication, motivational and people skills

* Genuine interest in engaging the residents and their families on a regular basis

* Organisational skills with good time keeping

What You Get in Return:

* Comprehensive Induction & Training Programme

* Career Development & Progression Opportunities

* Employee Assistance Programme

* Paid Breaks & DBS

* Blue Light Card Scheme

* Refer a Friend Bonus

If you are looking for a rewarding opportunity to make a difference in the lives of others, we invite you to apply for the position of Hospitality Manager.

For a confidential discussion contact Shaheena @ Coben Healthcare or apply online