Customer Services Operator in Westwell Leacon - CV-Library

Our client is seeking a diligent Customer Service Executive to join their team on a 6 month basis. The successful candidate will be responsible for providing first-rate customer service and addressing customer inquiries.

Client Details

Our client is a well established business based in Ashford, seeking an experienced customer service exec to join their busy team on a FTC basis.

Description

Respond to customer inquiries via email, phone, and social media
Resolve product or service problems by clarifying the customer's complaint
Maintain customer records by updating account information
Contribute to team effort by accomplishing related results as needed
Follow communication procedures, guidelines, and policies
Recommend potential products or services to management by collecting customer information and analysing customer needs
Manage large amounts of incoming calls
Build sustainable relationships of trust through open and interactive communicationProfile

The successful candidate:

Immediately available and able to commit to a 6 month FTC
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Excellent communication and presentation skills
Ability to multi-task, prioritise, and manage time effectively
Customer orientation and ability to adapt/respond to different types of charactersJob Offer

A competitive salary in the range of £25,200 - £29000 per annum
A supportive work environment with opportunities for career advancement
6 month contract
Start date - ASAP!This is a fantastic opportunity for a Customer Service Exec to progress their career in the retail industry. If you are passionate about customer service and looking for a challenging but rewarding role, we would love to hear from you