Field Service Engineer in Droitwich - CV-Library

We are seeking a dynamic and enthusiastic Engineer to provide maintenance and installation services to our clients across UK. Experience of thermal and inkjet printers is beneficial but not essential as first-rate manufacturer and in-house training will be provided. You will need good customer service and communication skills and an eagerness to learn.

communication skills and an eagerness to learn.

Role and responsibilities:

* Providing maintenance and installation services

* Troubleshooting and repair of hardware.

* Updating assigned jobs via smart phone

* Adherence to service level agreements to all customers across the region

* Management of supplied tools and parts to a high accuracy

Essential Skills:

* Ability to communicate well with all levels of staff at client sites.

* Excellent customer service skills

* Quickly build rapport and gain client confidence.

* Work individually and as a part of a team.

* Be able to follow company procedures and methods.

* Be able to utilise all tools available to resolve 95% of issues at the first time of asking.

* Ability to quickly learn new products.

* Self-motivated individual who can operate on their own initiative

* Flexible approach to work including occasional weekend and out of hours

Education and experience:

* Certification relating to Mechanical, Electrical/Electronics, Networking or software capabilities

* Good standard of secondary level education

* Good level Microsoft Word and Excel

* Expert knowledge of technical products, ideally within continuous inkjet technology

* Full Driving Licence