ACCOUNT MANAGER/SALES ADMINISTRATOR - AYLESBURY in Aylesbury - Reed

An ambitious, fast paced and growing company based in Aylesbury who pride themselves on delivering top-quality service are currently recruiting for a permanent customer service account manager.

 This is a full time permanent position.

Monday to Friday 9:00am - 5:00pm

Company benefits to include: 22 days holiday plus 8 bank holidays, Pension scheme Free car parking

Overview

Having realised considerable achievements already our business is on a journey of growth, so this is a great time to join us.

We are looking for a special someone who gets a genuine buzz from driving new business, building business relationships and providing excellent customer service to our existing customers.

You will have the full support of a passionate team to help you succeed as well as the freedom to work independently.

Key Accountabilities and Main Responsibilities

• Be the point of contact for our existing Education customers for non-technical issues.
• Maintain and optimise the relationship ensuring customer satisfaction while exploring and identifying up-selling opportunities.
• Manage customer communication for ad-hoc Sage and projects and new developments
• Main contact for customers wanting more information or to order additional products or services and the subsequent quotations, order confirmations and sales processes.
• Engage with decision makers throughout the Sales process - understanding the needs, pressure points and struggles of our Clients.
• Maintain the business pipeline for past/present/future opportunities and ensure CRM is up to date.
• Provide presentations and proposals.
• Manage initial communications and administration regarding software upgrades as applicable, liaising with upgrade team.
• Keep abreast of product developments and changes that affect customers, ensuring a clear communication process and follow through.
• Liaise with relevant colleagues & suppliers to resolve customer issues.
• Complete regular customer care calls to our existing clients and identify any outstanding needs.
• Monitor and maintain our monthly subscription renewals.
• Organise and manage Customer mornings
• Ensure that CRM is completely up to date with all customer information & activity
• File, archive and manage all project related information efficiently.
• Prepare weekly, monthly and ad hoc reports for the Management team.
• Assist with planning, travel arrangements and organisation of meetings.

Skills required

• You will need to have a sales background with knowledge or experience of standard Accounting practices.
• Excellent interpersonal skills at all levels with the ability to work alone or within a team.
• The ability to work well under pressure, be proactive, inquisitive, quick to learn, well organised and able to multi-task with attention to detail.
• Drive and desire to succeed in order to reach company and personal goals
• Excellent Customer Service and relationship building skills
• Sage knowledge would be an advantageous but full training will be given to the right candidate.

Desirables

• Knowledge of website content maintenance.
• Search engine optimization practices