ADMIN/ADMINISTRATOR - PERMANENT JOB - AYLESBURY - REED in Aylesbury - Reed

Administrator – Aylesbury - £20,000 Per annum

An ambitious, fast paced and growing company based in Aylesbury who pride themselves on delivering top-quality service are currently recruiting for a permanent customer service account manager.

 This is a full time permanent position.

Monday to Friday 9:00am - 5:00pm

Company benefits to include: 22 days holiday plus 8 bank holidays, Pension scheme Free car parking

Job Duties:

• Main point of contact for existing customer base for sales, service and non-technical issues.
• Identify opportunities and sell additional services to existing customers.
• Keep abreast of product developments & changes that affect customers, ensuring a clear communication process and follow through.
• Complete service call to all new customers two months after installation.
• Customer care call to all customers prior to their renewals.
• Manage the administration for product upgrades and similar, liaising with the Technical Team.
• Maintain and manage CRM database.
• Maintain and manage Mailchimp.
• Keep colleagues informed of any customer changes.
• Organise customer days and seminars.
• Working with the Sales & Marketing team to ensure all sales opportunities are explored.
• Follow company policies, uphold professional standards and perform all work in a manner respectful of others.
• Adhere to Health and Safety legislation as directed.

If you're interested then please apply now