CUSTOMER SERVICE/SALES ADMINISTRATOR - AYLESBURY - PERMANENT JOB! in Aylesbury - Reed

My client, a reputable business on the outskirts of Aylesbury are currently recruiting for a permanent Customer Service Representative/Logistics Clerk.

Car park on site! – Where this client is based you will need to be able to drive to get there!

• Hours -  Full time (Office hours 09:00-17:00) but can be flexible.

General Details.

• Customer Service – 50% time in Logistics, 50% in Sales Support.
• Reporting into the MD with line manager being Logistics Manager.
• Office based,
• Holiday entitlement: 23 Days pa plus bank holidays.

Candidate Qualities.

• The successful candidate will be a fluent and effective communicator in English (both written and spoken).
• They will be familiar with using Microsoft Teams, Word, Excel and ideally a database such as SAP.
• A second language, particularly Spanish would be advantageous.
• Full, clean driving license.

Shipping.

• Answering the telephone.
• Liaising with customers and suppliers, maintaining a shipping schedule and filing contracts.
• Maintaining electronic stock lists.
• Processing all customer call offs.
• Keeping up to date with all import procedures and having awareness of duty, customs and rates of exchange etc. Training will be provided.
• Working out insurance values.
• Liaising with shipping lines and distribution providers.
• Liaising with storage and warehousing providers.
• Assisting in the smooth running of the Logistics Department.
• Maintaining daily contact with customers and suppliers.
• Providing support to the Sales Team, wherever needed.
• Developing relationships and gaining product knowledge from key suppliers and key customers.
• Dealing with enquiries from customers where necessary.
• Requesting samples from suppliers and helping organise samples.
• Issuing and amending sales contracts.
• Receiving and administering complaints.

Sales

• Developing relationships and gaining product knowledge from key suppliers and key customers.
• Dealing with enquiries from customers where necessary.
• Requesting samples from suppliers and helping organise samples.
• Issuing and amending sales contracts.
• Receiving and administering complaints.