Customer Service Advisor - Automotive in Gloucester - CV-Library

We are looking for a Customer Service advisor for a car dealership, you must come from a manufacturing or Automotive background.

* Dealing with customers and ensuring customer satisfaction.

* Utilise workshop loading and ensure it is up to date.

* Regularly and proactively keep customers up to date with progress on their vehicle.

* Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.

* Identify the customer requirements and where possible, supply an accurate fully inclusive costing.

* Produce accurate job cards, invoices, estimates and related information.

* Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.

* Produce warranty job cards in line with the manufacturers policy and procedures.

* Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.

* Liaise with the Parts Department to ensure availability of parts.

£30,000 per annum

42.5 hours: 08:00 to 17:00, Monday to Friday. Alternate Saturdays 08:00 to 13:00.

Excellent Benefits Package:

Overtime opportunities

A day off for your Birthday

23 days of annual leave per year plus Bank Holidays

Four times death in service benefit

Branded uniform and boot allowance.

Working for an official "Great Place to Work" and "UK Best Workplace" for three years running!

Working for a Best UK Workplace for Wellbeing

Working for a UK Best Workplace for Development.

Working with our award-winning team – we have been named 'Service Provider of the Year' at the WhatVan? Awards 2022 and winners at the IOIC Employee Engagement Awards

Recipients of the Bronze Award under the Armed Forces Covenant.

Access to 100s of employee perks on Perkbox

Auto-enrolment pension

Enhanced Maternity and Paternity pay policies

Access to our wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion)

Mental Health First Aiders

Reward and recognition programmes.

Annual appraisals programme and progression opportunities

Manufacturer training and access to our in-house training hub

Long service recognition

To apply please forward your cv in word format