Sales Order Processing Manager in Aylesbury - CV-Library

Job Title: Sales Order Processing Manager

Location: Aylesbury

Overview:

An established engineering business, renowned for producing high-quality industrial components, is seeking a Sales Order Processing Manager to oversee its internal sales operations. This position plays a crucial role in ensuring the efficient flow of customer orders, quotations, and internal processes. We're looking for an experienced and proactive manager, ideally with a background in manufacturing, engineering or reseller, who thrives on building effective teams and delivering exceptional customer support.

________________________________________

Your Role:

As the Sales Order Processing Manager, you'll take ownership of managing a team responsible for processing orders, preparing quotations, and supporting external sales representatives. You will work closely with operations and supply chain teams to ensure customer expectations are met, while also contributing to process improvements that enhance efficiency and customer satisfaction.

________________________________________

What You'll Do:

Team Leadership

-Oversee the daily operations of the internal sales support team, ensuring all customer orders, forecasts, and quotations are handled efficiently and accurately.

-Provide training and guidance to the team, fostering a culture of collaboration and continuous improvement.

-Monitor team performance and implement strategies to enhance productivity and maintain motivation.

-Act as a key point of escalation for customer queries and issues, ensuring timely resolution.

Order Processing and Coordination

-Manage the entire sales order lifecycle, from initial receipt to final delivery, ensuring accuracy and adherence to company policies.

-Work closely with operations and procurement teams to ensure stock availability aligns with customer requirements, minimizing potential disruptions.

-Regularly review customer order books, identifying and addressing potential supply challenges before they arise.

Data and Process Management

-Utilize business systems to approve sales transactions and generate detailed reports for internal stakeholders.

-Maintain accurate records of customer interactions, orders, and issues, contributing to continuous process improvement initiatives.

-Support senior management with key performance metrics and reporting for operational reviews.

Customer and Business Support

-Collaborate with external sales teams to support larger projects and key account activities.

-Assist with pricing, quotation feedback, and customer communications to ensure satisfaction and foster long-term relationships.

-Contribute to CRM management and track sales pipeline activity to identify opportunities for growth.

________________________________________

What We're Looking For:

-Experience managing a sales support or order processing team in a manufacturing or distribution environment.

-A driving license is essential due to business travel once per week.

-A customer-focused approach, with strong relationship-building and communication skills.

-Proficiency in business software, including Excel and CRM systems (experience with ERP systems is a plus).

-Excellent organizational and problem-solving skills, with the ability to prioritize in a fast-paced environment.

-An understanding of supply chain processes and stock management is advantageous.

INDH