Customer Service Coordinator in Stone - CV-Library
Customer Service Coordinator in Stone - CV-Library
Job Overview
Location
Stone, England
Job Type
Full Time
Salary
£25,000 - £25,000 Per Year
Date Posted
2 days ago
Additional Details
Job ID
100010883
Job Views
3
Job Description
Our client is seeking an experienced Customer Service Coordinator.
Location: Dartford, Kent
Hours: full time, flexi and hybrid
Min of 2 days in office to include Tuesday
Salary: £25,000 pa + excellent benefits including 3% non contractual bonus
Customer Service Coordinator - Job Summary,
The Customer Service Coordinator serves as a liaison between customers and internal departments. The Customer Service Coordinator is accountable for enhancing customer relations, increasing customer loyalty and in turn increasing commercial growth.
Customer Service Coordinator - Responsibilities and Duties
* Support customers’ enquiries through multiple communication channels including phone, email, and chat.
* Follow-up of enquiries for general questions with other internal departments, liaising as needed including Quality, Regulatory, Technical, Supply Chain, Commercial, Shipping, Finance, Production and Planning departments.
* Facilitating customers issues resolution, including progressing customer complaints to completion (RMA creation, coordinating returns, credit notes/invoices as needed)
* Enter and process orders including calculating transit time and freight.
* Proactively communicate with customers to inform them of at-risk orders (fulfilment issues, delivery delays, etc.)
* Maintain accurate customer database and information on profiles.
* Responsible for customer quotations for new business & follow-up on open quotes.
* Maintain price lists and send them to customers when requested.
* Process new user registrations, pricing requests and requests for order changes or cancellations, assist customers with platform questions or issues.
* Work independently and as a member of the team providing back-up & vacation coverage for other Customer Service Coordinators as needed to support the business.
* Ability to handle a variety of nonstandard and complex inquiries.
* Understand the root issue the customer is facing and other related issues that may arise.
Customer Service Coordinator Key Requirements
* Minimum of two years (2) of direct customer support experience required; experience with business-to-business, quality, and/or regulatory experience strongly preferred.
* Minimum of High school diploma or equivalent is required; with some college preferred
Location: Dartford, Kent
Hours: full time, flexi and hybrid
Min of 2 days in office to include Tuesday
Salary: £25,000 pa + excellent benefits including 3% non contractual bonus
Customer Service Coordinator - Job Summary,
The Customer Service Coordinator serves as a liaison between customers and internal departments. The Customer Service Coordinator is accountable for enhancing customer relations, increasing customer loyalty and in turn increasing commercial growth.
Customer Service Coordinator - Responsibilities and Duties
* Support customers’ enquiries through multiple communication channels including phone, email, and chat.
* Follow-up of enquiries for general questions with other internal departments, liaising as needed including Quality, Regulatory, Technical, Supply Chain, Commercial, Shipping, Finance, Production and Planning departments.
* Facilitating customers issues resolution, including progressing customer complaints to completion (RMA creation, coordinating returns, credit notes/invoices as needed)
* Enter and process orders including calculating transit time and freight.
* Proactively communicate with customers to inform them of at-risk orders (fulfilment issues, delivery delays, etc.)
* Maintain accurate customer database and information on profiles.
* Responsible for customer quotations for new business & follow-up on open quotes.
* Maintain price lists and send them to customers when requested.
* Process new user registrations, pricing requests and requests for order changes or cancellations, assist customers with platform questions or issues.
* Work independently and as a member of the team providing back-up & vacation coverage for other Customer Service Coordinators as needed to support the business.
* Ability to handle a variety of nonstandard and complex inquiries.
* Understand the root issue the customer is facing and other related issues that may arise.
Customer Service Coordinator Key Requirements
* Minimum of two years (2) of direct customer support experience required; experience with business-to-business, quality, and/or regulatory experience strongly preferred.
* Minimum of High school diploma or equivalent is required; with some college preferred
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